Your Next Consultation?

 

Here is the scenario of your next consultation. 

You call a unique national phone number and explain your problem to someone who is specialized in managing this type of call and who can provide a pre-diagnosis. Conscious of the importance of your problem, he or she gets you a same-day appointment in the town where you live. The appointment is confirmed by email during the phone call.

When you get there, a first person with an iPad greets you, checks off the appointment and lets everyone who could be following up with you know that you're there. The Center is very busy, but you are taken within 10 minutes of your appointed time. That person performs a very quick examination, confirms the earlier diagnosis, and notes the result in her iPhone.

She goes off to get just what you need. And you are already starting to feel better.

While she's gone, you get on the Web, thanks to the Center's great wifi. You look at your online file and see that everything is already noted. You'll enjoy recollecting the event, because all of the people you dealt with were so competent and welcoming.

 

 No, this was not a medical appointment, but the replacement process for my iPhone that suffered a major dysfunction and was replaced the same day. Congratulations to Apple and the Apple Store (I went to one in Paris) for their own use of IT to improve service.